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How We Handle Your Account Information

We collect what we need to run your account, process payments through bKash, Nagad and Rocket, and keep your sessions secure. This policy explains what we gather, why we hold it, and how you can request changes or deletion.

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Most Player How We Handle Your Account Information
DATA PRACTICES

How We Protect and Use Your Information

We apply industry-standard encryption, limit internal access to your records, and provide tools for you to control your data. Here is what happens with the information you share when you deposit via bKash, Nagad or Rocket, play games, or contact support.

Transaction Security Payment details sent through bKash, Nagad and Rocket are encrypted during transfer and stored with access restricted to the finance team. We log the transaction amount, timestamp and payment method but do not store your wallet PIN or OTP codes.
Cookie Usage We use session cookies to keep you logged in across the lobby, slots and sportsbook tabs. Analytics cookies track which games you open so we can improve load times and recommend similar titles. You can disable non-essential cookies in your browser settings.
Account Security Your password is hashed before storage. We send an OTP to your registered phone number whenever you log in from a new device or request a withdrawal. This two-step flow prevents unauthorized access even if someone has your password.
Data Retention Active account records are retained for the life of the account plus seven years after closure to meet financial reporting requirements. If you request deletion, we anonymize your data within thirty days unless legal obligations require us to keep specific records longer.
CONTACT PATHS

How to Reach Us About Privacy

If you want to review your data, correct details, or request deletion, contact us through any of the channels below. Include your registered phone number or email so we can verify your account and process the request.

Email Support Send privacy requests to our support inbox. We respond within forty-eight hours and handle data access, correction, and deletion requests. Include your account phone number or email for verification.
Live Chat Open the chat widget in your account dashboard to speak with a support agent about privacy concerns. We can pull your data records, explain what we hold, and guide you through deletion steps during the chat.
Account Settings Log in and navigate to Privacy Controls under account settings. You can download a copy of your data, update contact preferences, and submit a deletion request directly from that page.

Privacy Policy Questions

We collect your phone number, email, payment details for bKash, Nagad or Rocket, device identifier, IP address, and session logs. This data helps us verify deposits, prevent duplicate accounts, and troubleshoot technical issues in the lobby.

Yes. Log in to your account, go to Privacy Controls under settings, and click Download My Data. We will send a file containing your account details, transaction history, and session logs to your registered email within forty-eight hours.

Submit a deletion request through account settings or contact support with your registered phone number or email. We process deletion within thirty days and anonymize your records unless local law requires us to retain certain transaction logs for reporting purposes.

We share transaction records with payment processors like bKash, Nagad and Rocket to complete wallet transfers. We do not sell your data to advertisers or third parties. We may disclose information if required by law in eligible regions where we operate.

Payment details are encrypted during transfer and stored with access restricted to the finance team. We log the transaction amount, timestamp and payment method but never store your wallet PIN, OTP codes or card security numbers in our database.

Yes. We notify you of material changes via email or an in-account message. Continued use of the platform after an update means you accept the revised terms. If you do not agree, close your account before the new policy takes effect.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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